FAQ

FREQUENTLY ASKED

On this page, we have collected the most frequently asked questions of our customers. If you can't find the answer to this, of course ask us directly
emc@emc24.fi or 08 534 6500

Most of the products we sell can be found in our warehouse, in which case all orders placed before 16.00 will be sent within the same day and they will arrive by post within about 1-2 days. 
If we do not have the product in our own warehouse, we order it from our importer and in most cases it arrives to us within 1-2 days, in which case the total delivery time is approx. 3-4 days.
If the product cannot be found in our or our importer's warehouse or the delivery time is more than 5 days, we will always contact the customer.

We sell original spare parts and accessories for all the brands we represent: Aprilia, BMW, CFMoto, Derbi, Harley-Davidson, Kawasaki, Suzuki, SYM, Vespa and Yamaha. You can inquire about the prices and availability of original parts from our spare parts dealers by calling 08534 6510 or you can send an e-mail to varaosat@emc24.fi.

Products ordered from our online store have a 30-day exchange and return right. You can familiarize yourself with the product you have received within 30 days of receiving the product and thus confirm your purchase decision. The product can be returned if the product is marketable, undamaged and packed in the original packaging.

Read more about returns and exchanges: https://www.emc24.fi/tilaus-ja-toimitusehdot/asiakaspalautukset/

Yes! As long as it is available from the manufacturer. We represent several brands and wholesalers with hundreds of thousands of products in their selections (e.g. Duell, Parts Europe, Power Factory…) so of course not everything is on display in our online store.

In addition, you can find original spare parts through us, e.g. from the following brands: Aprilia, BMW, CFMoto, Derby, Harley-Davidson, Husqvarna, Kawasaki, KTM, Suzuki, SYM, Vespa and Yamaha.

If you have a specific product in mind, feel free to contact: varuososat@emc24.fi or ajovarusteet@emc24.fi

There are often 2 different answers to this problem:
Did you notice that you press the “send order” button at the bottom of the checkout page? it may go unnoticed at the payment stage.
After pressing the “send order” button, wait in peace. The system forwards the payment information and it may take a while. If you refresh the page in the middle of everything payment will fail.

If the payment is not successful even after these, send us a message: emc@emc24.fi

Were you thinking about something?

No worries, feel free to contact us!
All inquiries related to orders can be made
by e-mail to: tilaukset@emc24.fi
 by calling: 08 5346500

or from this button