Order and delivery terms

Order and delivery terms

»ORDERS
»DELIVERIES
»DELIVERY COSTS
" INQUIRIES
»UNCOSED ORDERS

RETURNS and COMPLAINTS

»CUSTOMER RETURNS
»COMPLAINTS / PROBLEMS AND DISPUTES

Flexible Payment Methods

»PAYMENT SERVICE PROVIDER
»ONLINE BANKS
»FLEXIBILITY PAYMENT
»COLLECTOR FEE
»PAYTRAIL ACCOUNT

TECHNICAL FUNCTIONALITY

»TECHNICAL FUNCTIONALITY
»PRIVACY AND DATA PROCESSING
»PRICE ERRORS
»COOKIES
»RIGHT TO CHANGE

Order and delivery terms

Order and delivery terms

All online store
orders placed are binding. Binding requires that all contact information is filled in correctly.
An email address is required to send an order confirmation for your order.

All orders placed before 2 pm on weekdays will be sent on the same day to the post office, which will deliver the package to the post office by 4 pm the next working day.

We deliver all ordered products at once. If any of the products in your order are missing from our stock, we will procure it within at least 2 weeks of your order, usually within 2-3 days. If for some reason the product is not available within 1 week of the order, the customer will be notified separately as soon as we receive the delivery information.

The missing product can also be delivered separately as post-delivery without separate delivery costs. In the case of cash on delivery, the post-delivery product will only be charged upon delivery. If the post-delivery product cannot be delivered within at least 2 weeks of the order, the post-delivery will be canceled and the customer will be notified separately.

You can indicate in the “comment” section of the order if the missing products are to be delivered as a separate post-delivery.

In connection with each delivery confirmation, we will deliver a postal tracking code with which you can track the progress of your package, if there are any ambiguities in the delivery of your package, please contact the post office www.posti.fi primarily

NOTE! Åland when ordering, please contact us first before ordering: tilaukset@emc24.fi

We charge delivery costs in connection with the order according to the payment method.

Orders over € 100 will be delivered free of charge to your local post office.

SHIPPING COSTS
Pickup from your own post office, parcel machine or Matkahuolto office 3,90€
Package delivered home 10,90€

International deliveries to specific countries:

AUSTRIA: 10,90€
BELGIUM: 10,90€
CROATIA: 23,90€
CZECH REPUBLIC: 10,90€
DENMARK: 9,90€
ESTONIA: 7,90€
FRANCE: 18,90€
GERMANY: 8,90€
HUNGARY: 14,90€
ITALY: 30,00€
LATVIA: 7,90€
LITHUANIA: 7,90€
NETHERLANDS: 10,90€
NORWAY: 59,90€
POLAND: 11,90€
PORTUGAL: 14,90€
SLOVENIA: 12,90€
SPAIN: 14,90€
SWEDEN: 9,90€

We deliver our products also to other countries, but we are unable to evaluate product delivery costs in advance. For this reason, orders to other countries must be made by e-mail to: tilaukset@emc24.fi

Please note that the free delivery option is only available for Finnish postal services that operate in Finland and for that reason the international deliveries are not eligible for free delivery.

All inquiries related to orders can be made by e-mail to: tilaukset@emc24.fi, using the contact form or by calling 08 5346500

If the order is not redeemed, we will charge the subscriber for the costs incurred for the unredeemed order in arrears.

RETURNS and COMPLAINTS

RETURNS and COMPLAINTS

Products ordered from the online store have a 30-day right of exchange and return. You can familiarize yourself with the product you have received within 30 days of receiving the product and thus confirm your purchase decision. The product can be returned if the product is unused, marketable, undamaged and in its original packaging.

Returns are conveniently handled by post at no extra cost. We will exchange the product for another, or we will refund the price you paid for the product by bank transfer to your account, so be sure to include your bank and account number with the return.

If the product is lost or damaged during transport or does not otherwise correspond to the order, the customer must notify the party indicated in the exchange and return conditions within 14 days of the defect. If the package is damaged during transport, a complaint must be made to the transport company immediately.

The customer is obliged to present a proof of purchase, receipt or other proof of the place and time of purchase in connection with the return or when claiming a defect in the goods.

Complaints will only be processed in writing. A free-form complaint can be submitted either by e-mail to emc@emc24.fi or by letter to Euro Motor Center Oy's office.

The consumer customer has the right to refer any disputes arising from this agreement to the Consumer Disputes Board.

Flexible Payment Methods

Flexible Payment Methods


Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the payment service provider and payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the product supplier in the first instance.

 

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830

The payment intermediation service related to online banking payments is implemented by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. From the user's point of view, the service works just like traditional online payment.

Flexible is the most convenient payment method in the online store, with which you can pay with a Flexible Invoice or Flexible Installment in more than 4,000 Finnish online stores. With the invoice you get 30 days payment period (invoicing fee 2.90 €) and with the installment payment up to 36 months payment period (invoicing fee 3.90 € and credit interest 19.90 %).
For more information on Flexibility, visit www.jousto.com.

Flexibility and freedom of choice - pay at once or in installments, at the pace you choose

An invoice and account credit will give you more time to pay for your ecommerce purchases. Them
using it you can wait for your order to arrive in peace before paying it. You can pay
do either a one-time invoice or, in smaller installments, an overdraft, allowing you to complete
each month the amount that works best for you and split the payment for up to 36 months
period.

Free payment time on the invoice - safe and easy transactions

With the invoice, you always get 45 days interest-free payment period for your e-commerce purchases. Long
the payment period allows you time to review your purchase and, if necessary, return it before
invoice due.
To take advantage of the payment period, you need a positive credit decision to apply for
easily at the time of purchase. You can apply for it if you are at least 18 years old and
you have a Finnish personal identity number and a permanent, official home address in Finland. Also
your credit information is checked from Bisnode Finland Oy's register.
The payment method can be used for purchases up to € 5,000.

In installments, paying off the economy - a convenient way to share the impact of your purchase with more people
month

Once you have received a positive credit decision and confirmed the purchase, you will receive an invoice
of your purchase to your email. If you want to pay the bill in smaller installments and you better
with an appropriate payment period (1-36 months), you will need to enter into an ongoing credit agreement
With Collector Bank by logging in to My Pages at oma.collector.fi.
Upon signing the credit agreement, you will be granted a credit limit of
available for subsequent purchases on credit terms.
Once you have a valid credit agreement, you will only have to pay by the due date
the minimum amount stated on the invoice you received, but you can also do this if you wish
a larger amount. You will then be emailed a monthly invoice,
until the credit is fully repaid. If you wish, you can also reduce your credit with an invoice
in installments higher than that minimum amount.
Credit costs and credit example: emc24.fi online store
purchases are subject to promotional terms, according to which the overdraft rate is 19.2 %
expressed as a nominal annual interest rate and the monthly fee is € 2.95 per month. If
the credit limit granted is € 1,000 and has been used in full
Emc24.fi online store purchases and credit will be repaid 36
during the month, the effective annual interest rate is
28.5 %, total credit costs € 402, total amount payable € 1,402 and
number of installments 36 pcs. Late payments will be charged legally
reminder fees and collection costs as well as interest for late payment.

credit terms

The issuer of the invoice and credit is Collector Bank AB, Lilla Bommens Torg 11, Box 11914, SE-404
39. Additional information www.collector.fi
You can get complete terms and information about Collector Invoice and Account Credit from the following links:
General terms of invoice, account credit and installment payment
Standard European consumer credit data


What if it was easier to shop online?

Paytrail is a faster and safer way to pay by card (debit and credit). Enter the email address associated with your Paytrail account and a one-time PIN will be sent to your phone to confirm the payment. Paytrail automatically retrieves the information needed for payment. No more repeated entries of address and payment information.

If you don't have a Paytrail account yet, you can create one in minutes my.paytrail.com. Then go back to the online store to continue shopping. Payment card information is securely stored in Paytrail's service. You can sign in to your user account again at any time at my.paytrail.com and access your purchase history and manage your credentials.

If you have any questions, feel free to contact Paytrail customer service on +358 207 181830 (week 8-19) or asiakaspalvelu@paytrail.com.

TECHNICAL FUNCTIONALITY

TECHNICAL FUNCTIONALITY

The online service and e-commerce are designed to work in the latest browser versions as well as in previous browser versions for which it is considered reasonable to maintain support.

However, the online service and e-commerce may not work in all browsers, devices, or applications. The supported and tested browser versions are currently listed in the online service.

EMC24 is not liable for any direct or indirect damage to the customer due to possible technical malfunctions.

Customer information is stored in the online store's customer register, where the information is used to maintain and manage the customer relationship.

Euro Motor Center Oy and companies belonging to the same group as it also have the right to process and disclose the information in the register for justified uses (such as direct marketing) in accordance with the Personal Data Act (523/99).

The Register Description in accordance with the Personal Data Act is available at www.emc24.fi/rekisteriseloste. The customer may prohibit the use and processing of his data for marketing purposes and verify the information about himself by contacting the e-commerce customer service.

EMC24 reserves the right to cancel the order in case of obvious price errors. A clear price error refers to a possible pricing error in a product in an online store in such a way that the price of the product differs significantly and clearly from the actual price of the product and the price displayed in the online store can be clearly interpreted as a human or pricing error. Obvious price errors may include, but are not limited to, the following:

If the price of the product is 0.00 euros
If no price is presented at all
If the normal or fair market price of the product is a multiple of the price shown in the online store.

In the above cases, the price is considered to be so clearly different from the correct, intended price that the customer is considered to understand the inaccuracy of the proposed pricing.

The online store and the website use cookies, which can be used to make the website more user-friendly. The purpose of cookies is to make the transaction experience easier, better and faster. Cookies can also be used to provide better offers and more personalized product recommendations to the customer.

 

A cookie is a small text file that a web server stores on a user's hard drive. Some e-commerce functionality and content may require cookies to be accepted in order to function. The client's web browser usually accepts cookies with predefined default settings, but the user can also block the use of cookies in the browser settings or delete cookies from the browser when using the service. For more information about browser-specific options, see your browser's manufacturer's instructions.

EMC24 reserves the right to make changes to the online service and online store at any time.

EMC24 reserves the right to unilaterally change these terms and conditions without prior notice. Orders are subject to the terms and conditions in force at the time of ordering, which the customer accepts when confirming the order.

Were you thinking about something?

No worries, feel free to contact us!
All inquiries related to orders can be made
by e-mail to: tilaukset@emc24.fi
 by calling: 08 5346500

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